ENAC, Italy’s Civil Aviation Authority, is gearing up to slap penalties on Dublin-based carrier Ryanair over its handling of the massive cancellation of flights last month.
“The process of sanctions for failing to inform passengers has been started,” announced a spokesperson for ENAC without giving away any other details.
Last month, Ryanair declared an incredible number of flight cancellations brought about by a shortage of pilots. That development affected over 700,000 passengers in the next few months.
In a statement, Ryanair assured the public that they are following EU legislation, saying it “complies fully with all EU261 legislation and is taking all necessary steps to re-accommodate affected customers”.
Regulation 261 is the EU law that deals with compensating and aiding passengers in the event of flight cancellations and delays.
Britain’s aviation regulator stated last week that Ryanair had yielded to pressure to inform passengers affected by flight cancellations of their rights, and would keep demanding the airline to fully compensate them.