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Mozambique: Rights of air passengers to soon be regulated by law

Air passengers’ rights in Mozambique may soon be regulated by law wherein airlines and customers would both be held accountable for violations to the contract entered when purchasing a ticket.

The announcement was made by the Chairman of the Institute of Civil Aviation of Mozambique (IACM), João de Abreu, who explained that the regulation would cover causes of delay, lack of timely communication about changes to flights, loss of luggage and other situations.

De Abreu said that a document had already been appreciated by the Technical Council of the Ministry of Transport and Communications and would soon be forwarded to the IACM’s Advisory Council. If it passes, it would be then be pushed to the Council of Ministers for ratification, possibly during the first half of 2018.

Back in August, the IACM gathered air transport operators, service providers and civil society organizations to receive submissions regarding the regulation. De Abreu said at the time that the discussion was sparked by the approval of the Civil Aviation Law, Law 5/2016, which confers and reinforces the functions of regulatory authority.

The code would also govern situations where passengers were left without seats. For instance, the airline sold tickets for a 300-seat plane but at the time of boarding, could only provide one with a lower capacity.

De Abreu said that the IACM is not reinventing the wheel, and that such measures were generally enforced throughout the global civil aviation market.

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