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Home | Tag Archives: Passenger rights

Tag Archives: Passenger rights

Ghana Civil Aviation Authority to improve customer experience with new directive on consumer rights

Passengers that would be going through Ghana’s airports can expect improved services as the Ghana Civil Aviation Authority (GCAA) is getting set to initiate a new directive on consumer rights by June later this year. Consumer protection has been at the center of numerous discussions especially after several instances of air travel disturbances caused by overbooking and flight cancellations to name a few reasons. The address the issue at the …

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Brexit: 28% European air passengers deprived from compensations

By: aerotime.aero Brexit is almost a year away, but it’s still unclear how the prospective withdrawal will affect British flyers. The current air passenger law protects air travellers against cancelled, delayed and overbooked flights but with Britain set to leave the union in March 2019, such rights will no longer apply to UK citizens. Just like any other EU law, the regalement will lose its powers leaving 28% of European …

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Nigeria: House of Representatives asks NCAA to make sure passenger rights are respected by airlines

The House of Representatives has tasked the House Committee on Aviation to work with the Nigeria Civil Aviation Authority (NCAA) to make sure that passengers’ rights were respected by airlines operating in the country. The resolution came right after a motion that was filed by Tajudeen Yusuf called “Flagrant abuse of passengers’ rights by Nigerian Airline operators.” The motion talked about the consistent disregard and violation of passengers’ rights by …

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India: DGCA says airlines to pay passengers that gets denied seats because of overbooking

The Director General of Civil Aviation (DGCA) has ruled that carriers that deny boarding to a passenger that owns a confirmed ticket because of overbooking are liable to compensate for deficiency of service. The DGCA along with national flag carrier, Air India, made it clear to a Delhi High Court that a passenger holds the right to ask for compensation in case of denial because of overbooking, above and beyond …

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IATA calls for review of bankruptcy laws to lessen incidents of stranded passengers

The International Air Transport Association (IATA) has called for countries to take a second look at bankruptcy regulations to lessen incidents involving stranded passengers. However, the industry trade body said no to a proposal of a rescue fund that would repatriate customers. The call stems from some high-profile airline insolvencies that happened in Europe last year. Britain’s Monarch and Germany’s Air Berlin both belly up last year. However, the process …

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Ryanair vows to make claiming compensation for delayed or cancelled flights easier

Ryanair has vowed to passengers that claiming compensation for delayed or cancelled flights would be a whole lot easier from hereon end. The Dublin, Ireland-based airline revealed that is establishing a team dedicated solely to processing valid EU Regulation 261 claims in a span of 10 days. The airline is also endeavoring to help customers know more about their options via the website or its app, as opposed to asking …

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Ryanair to place “Brexit clause” into ticket sales for summer of 2019

Irish low-cost carrier Ryanair is set to include a “Brexit clause” in ticket sales for the summer of 2019, cautioning passengers that their tickets would be valid if the lingering issue that surrounds Britain’s exit from the EU is not resolved. Flying rights to, from and within the 28-nation bloc is currently covered by the EU-wide “Open Skies” pacts. However, with Brexit looming on the horizon, that arrangement has been …

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Jamaica: More consumer protection needed, says Director General of civil aviation regulator

Nari Williams-Singh, the Director General of the Jamaica Civil Aviation Authority (JCAA), called for more protection for consumers when it comes to aviation services in their country. Recent complaints lodged by passengers of Fly Jamaica, who were stranded for days due to delayed flights, spurred the comments of Williams-Singh. The Director General revealed that his office has been discussing the matter with the Consumer Affairs Commissions since last year in …

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Consumer groups fight Trump administration’s decision to scrap two proposals concerning airline fees

Consumer advocacy organizations are opposing a recent decision by the Trump administration to scrap two proposals that were forwarded during the previous administration, regarding the disclosure of baggage and other ancillary fees. The Department of Transportation proposals would have called for airlines to reveal fees for checked and carry on items before a ticket is purchased. Airlines would have also been made to offer more information about how much revenue …

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