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Jamaica: More consumer protection needed, says Director General of civil aviation regulator

Nari Williams-Singh, the Director General of the Jamaica Civil Aviation Authority (JCAA), called for more protection for consumers when it comes to aviation services in their country.

Recent complaints lodged by passengers of Fly Jamaica, who were stranded for days due to delayed flights, spurred the comments of Williams-Singh.

The Director General revealed that his office has been discussing the matter with the Consumer Affairs Commissions since last year in an effort to put up a safeguard for air passengers.

He added that regulations are in place covering baggage, but more still needs to be done.

Williams-Singh also made it known that the JCAA has already gotten in touch with Fly Jamaica about the recent incident, which might have an impact on their economic permit and air operating certificate.

The JCAA boss said that he and his office are keeping a close eye on the airline and would review the latter’s permits if necessary.

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