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Tag Archives: Overbooking

Ghana Civil Aviation Authority to improve customer experience with new directive on consumer rights

Passengers that would be going through Ghana’s airports can expect improved services as the Ghana Civil Aviation Authority (GCAA) is getting set to initiate a new directive on consumer rights by June later this year. Consumer protection has been at the center of numerous discussions especially after several instances of air travel disturbances caused by overbooking and flight cancellations to name a few reasons. The address the issue at the …

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India: DGCA says airlines to pay passengers that gets denied seats because of overbooking

The Director General of Civil Aviation (DGCA) has ruled that carriers that deny boarding to a passenger that owns a confirmed ticket because of overbooking are liable to compensate for deficiency of service. The DGCA along with national flag carrier, Air India, made it clear to a Delhi High Court that a passenger holds the right to ask for compensation in case of denial because of overbooking, above and beyond …

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IATA advocates against regulation of airline practice of overbooking

The International Air Transport Association (IATA) is imploring the Canadian government to stay away from regulating the practice of “overbooking.” The aviation industry group described the practice as a key driver of profitability for airlines and aids in keeping airfares low. “There is absolutely no need to regulate overbooking,” said IATA’s Director General and CEO, Alexandre de Juniac. “This is the airlines’ position based on a long, long experience. The …

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IATA Chief defends “overbooking” and warns against government regulation

IATA Chief Alexandre de Juniac defended the aviation industry practice of overbooking and urged lawmakers to not get caught up with their emotions in the aftermath of the violent deplaning of David Dao off United Airlines Flight 3411 back in April. With lawmakers cracking down on airlines’ policies as well as overbooking, de Juniac warned against “more heavy-handed government oversight” in the wake of the United Airlines bumping incident. “Everyone, …

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Southwest Airlines to end practice of overbooking, says CEO

Southwest Airlines would be putting an end to the practice of overbooking, says the company’s CEO Gary Kelly. “The company has made the decision that we’ll cease to overbook going forward. We’ve been taking steps over the last several years to prepare ourselves for this anyway. We never like to have a situation where we we’re oversold,” said Kelly. The company’s plan was confirmed in a statement that was released …

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IATA says “overbooking” must still be allowed

In spite of the global backlash over the ordeal that a passenger had to endure when he was forcibly removed from a United Airlines flight due to overbooking, the International Air Transport Association (IATA) said that the long-established practice must still be allowed to continue. “The airline business is unique in that once a flight takes off, the seats on that flight are no longer available for sale; it’s a …

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