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Tag Archives: Passenger rights

Australian Competition and Consumer Commission calls out domestic carriers for excessive fees

The Australian Competition and Consumer Commission (ACCC) is considering taking action against local airlines over prickly issues such as exorbitant fees for changing or cancelling flights, and refusing to issue refunds. The ACCC will also be monitoring the reasons for airlines’ decision to cancel flights especially when speculations are ripe that the real reason is often low passenger loads. ACCC Chairman Rod Sims named Qantas and Virgin Australia and told …

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Air passenger rights advocate sues Canadian Transportation Agency and Air Transat

Air passenger rights advocate Dr. Gábor Lukács has filed a lawsuit against the Canadian Transportation Agency (CTA) and Air Transat. This pertains to incidents in July 2017 when hundreds of passengers were left stranded on the tarmac for five hours, with little food, water and even air conditioning. The CTA uncovered that Air Transat had committed a total of 590 violations of Air Transportation Regulations, but curiously, slapped on just …

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Passenger rights group takes legal action to shift insolvency proceedings for Niki to Austria

A passenger rights group has taken legal action to move the insolvency proceedings for budget carrier Niki from Germany to Austria. The potential shift could have dire consequences for the sale of Air Berlin to Britain’s IAG. Fairplane, which is seeking to recover over 1 million euros explains that Niki owes to passengers, and filed different legal cases to halt insolvency proceedings in Berlin and instead, send them over to …

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Canada: Hope for Senate approval of air passenger rights by Christmas dashed

Whatever hope Canadian Transport Minister Marc Garneau had of the air passenger rights bill getting approved by the Senate by Christmas, quickly got buried in a hearing marked by fierce rebukes and exchanges between the latter and a former Liberal party operative. The Liberals had been campaigning for the upper chamber to ratify a transportation bill that would pave the way for a new air passenger bill of rights. Transport …

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India: Civil Aviation Ministry reports nearly 2,000 passengers were denied boarding

Nearly 2,000 air travellers in India were denied boarding during the months of September and October, according to data made available by the Civil Aviation Ministry. Aviation industry experts remark that most of these incidents happened because of the common practice of overbooking of seats. This is being done by airlines in anticipation that some travellers would cancel their flights. Jet Airways and its low cost carrier JetLite, gained the …

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Afghanistan Civil Aviation Authority to fine airlines for delayed flights

The Afghanistan Civil Aviation Authority (ACAA) is putting its foot down and is set to hand fines to carriers for delayed flights under a draft rule. According to ACAA Chief Mahmud Shah Habibi, the draft would soon be forwarded to the Council of Ministers for ratification. Habibi also announced a substantial 34% rise in ACAA income. In discussing the annual report of the ACAA, Habibi said that aviation-related income last …

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Canadian Transport Minister, Senators squabble over air passenger bill of rights delay

Canadian Transport Minister Marc Garneau is feeling the heat from members of the Senate transport committee as they seek the culprit or cause for the delays in approving a bill to create an air passenger bill of rights. The Liberals have urged senators to ratify the bill by month’s end so an air passenger bill of rights could be finalized as early as next year. Conservative Sen. David Tkachuk says …

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Mozambique: Rights of air passengers to soon be regulated by law

Air passengers’ rights in Mozambique may soon be regulated by law wherein airlines and customers would both be held accountable for violations to the contract entered when purchasing a ticket. The announcement was made by the Chairman of the Institute of Civil Aviation of Mozambique (IACM), João de Abreu, who explained that the regulation would cover causes of delay, lack of timely communication about changes to flights, loss of luggage …

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India: Parliamentary committee to look into airlines’ treatment of passengers

A Parliamentary committee is set to take a closer look into the “behavior of airline personnel towards passengers” especially after the controversial manhandling of a passenger by IndiGo Airlines staff last month. The Department Related Parliamentary Standing Committee of Transport, Tourism and Culture led by Trinamool Congress MP, Derek O’ Brien, has called on the Secretary of Ministry of Civil Aviation, along with representatives of Airports Authority of India, Directorate …

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United States: House Democrat unveils new legislation bolstering airline consumer protections

A House Democrat recently unveiled a new bill strengthening airline consumer protections, in the aftermath of a United Airlines passenger getting violently dragged off a flight earlier this year. Rep. Rick Nolan (D-Minn.) revealed a bill ahead of the hectic Thanksgiving travel period next week, which would direct airlines to give passengers with a one-page “bill of rights.” The European Union already necessitates an identical document to be posted on …

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