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Tag Archives: Passenger rights

Massive UK peacetime repatriation underway after staggering collapse of Monarch Airlines

The UK’s biggest repatriation in a peacetime era is being undertaken following the collapse of Monarch Airlines, with 110,000 customers being brought home of chartered planes and 750,000 more being informed that their flights have been cancelled. The announcement that Britain’s longest-running carrier had been placed into administration resulted in a lot of passengers arriving in airports, not knowing that their flights had been cancelled, leaving their holiday plans in …

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Ryanair accedes with Civil Aviation Authority’s demands regarding passenger rights

The Dublin-based budget airline was given until 4 p.m. GMT (12 p.m. ET) to issue the said statement or face legal action over misleading statements made so far. The CAA said it had started an enforcement action against Ryanair for “persistently misleading passengers” about their rights to compensation. “We apologize again sincerely for the disruption and inconvenience our rostering failure has caused some of our customers,” Ryanair’s Kenny Jacobs said. …

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Ghana Civil Aviation Authority finalizes directive that protects the interests of airline passengers

The Ghana Civil Aviation Authority is set to wrap up a consumer protection directive that would guard the interests of airline passengers. Ghana has approved the Montreal Convention of 1999, which covers passenger rights and protection. The draft passenger rights and consumer protection directive will tackle consumer protection issues and lays down various kinds of compensation packages for overbooking, denied boarding, delays and cancellation of flights, among others. Joyce Anakwa …

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UK Civil Aviation Authority initiates “enforcement action” against Ryanair

The UK Civil Aviation Authority (CAA) will begin imposing “enforcement action” against Ryanair for its inability to give customers precise information regarding their rights in the wake of massive flight cancellations. The regulator is seeking to meet with the Dublin-based carrier for a seven-day consultation period before it moves ahead with the next steps, which could include legal action for breaching consumer protection laws, if needed. The CAA has already …

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Ryanair to pay for passengers’ flights on other carriers

Ryanair confirmed that it would pay for air travellers’ flights on other airlines if the need arose. This move comes after the Dublin, Ireland-based carrier began the mass cancellation of flights due to a pilot shortage. European passengers’ rights rules mandates an airline that cancels a flight should offer passengers “rerouting under comparable transport conditions to their final destination at the earliest opportunity” – even if that entails paying for …

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European Commission to ensure that Ryanair flight cancellations are compliant with EU legislation

The European Commission (EC) has vowed that it would ensure that the 50 daily cancellations by low-cost carrier Ryanair are carried out in compliance with European Union legislation. Ryanair recently announced that it had plans to cancel 50 daily flights over the next six weeks. The reason? To improve timekeeping – a result of air traffic controller strikes, inclement weather and pilot and cabin staff holidays – as these have …

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Ryanair asked to pay compensation for cancelled flights – Commission for Aviation Regulation

Ryanair will have to compensate passengers whose flights have been cancelled with less than two weeks notice, according to the Commission for Aviation Regulation. A spokesperson of the aviation watchdog said that it is possible that Ryanair might have to pay up huge amounts because of its call to cancel 40-50 flights per day over the next six weeks. The airline has so far given people notice of sometimes just …

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Canadian Transport Minister urges Commons committee to approve air passenger rights bill

Transport Minister Marc Garneau went on the offensive against insinuations that the Liberals’ proposed air passenger bill of rights is too strict with airlines, explaining the government’s resolve is not to pick on air carriers. Garneau told a Commons committee scrutinizing the proposal that the government’s task is to formulate regulations that are fair to airlines and passengers to guarantee everyone knows their rights and responsibilities. The regulations would impose …

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Ghana Civil Aviation Authority to create a directive that would protect airline passengers

The Ghana Civil Aviation Authority (GCAA) is on the verge of creating a consumer protection directive that would protect the interests and welfare of airline passengers. The move would complement the Montreal Convention of 1999, which dealt with passenger rights and protection. The convention, which had been adapted into the Ghana Civil Aviation Authority (Amendment) Act, 2016 (Act 906), is being applied to domestic operation. The Ministry of Foreign Affairs …

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Philippine lawmaker seeks quick turnaround of bill for air passengers’ rights

A Filipino lawmaker has urged the House of Representatives to expedite the approval of a bill that would uphold and protect the rights of air passengers. Bagong Henerasyon Partylist Representative Bernadette Herrera-Dy reported that the House transportation committee had yet to discuss the Air Passenger Bill of Rights. However, she waxed hope that the lower chamber may be able to pass the measure on final reading later this year and …

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